A Winter-een-mas Story, page 7

Tech support?

Saturday, January 31, 2004 | 09:25 PM | by
Hmm.. I could use some help here guys.

I'm trying to put together my new system. Here's what I've got:

Thermaltake Xaser3 v1000 series case
A7N8X Deluze mobo
Athlon XP 3000+ Barton
1GB Corsair XMS TwinX Matched Memory Pair
Geforce FX 5700 Ultra
Seagate Barracuda 80GB SATA HD
420W Thermaltake power supply

Now, originally I hooked up everything, got it all ready to go, and pressed the power button. All of the case fans came on, the CPU fan came on and the green light on the mobo came on, so I know that the mobo is getting power. But I didn't hear any beeps from the motherboard, and no signal was going to the monitor. The mobo won't post.

Since then I've tried booting with nothing at all hooked up except the mobo/processor, and every combination I could think of inbetween, and still no luck.

I've tried resetting the BIOS (I take out the battery. I move the jumper from OOX to XOO like the book shows, then back again, and reinstall the battery.) Nothing.

I need some help here. It's been a good two years since I've built a system from scratch. I've searched all over the place, and I've read that a lot of people have had this problem with this board, but that it doesn't necessarily mean that it's a faulty mobo like I originally thought.

I'd rather not go through an RMA process if I can prevent it. Please email me if you feel confident that you can help me out here. If you're a computer tech, or have encountered the same problem and want to try and walk me through this.


Calling it a night

Sunday, February 1, 2004 | 12:53 AM | by
Ok, I've troubleshot this thing to death. I've discovered that it's a bad processor, not the motherboard. Which means I'm screwed because the processor was a christmas gift, and is past the 30 day service policy on OEM parts.

Le Sigh.

A huge thank you to Jason Smith for spending over an hour troubleshooting with me, and to all of you who wrote in to try and help.

I'm going to bed. I'll figure this mess out in the morning.

Just for information:

Sunday, February 1, 2004 | 11:50 AM | by
The way that I identified the problem as the CPU is this:

That particular motherboard has an onboard voice system that will bitch at you if something is wrong if you plug speakers into the onboard sound. With the CPU in the board, I got nothing. No POST beeps, no lady telling me that there was a problem. Just silent inoperation.

I took the CPU out of the motherboard, and started it up, and she immediately started yelling at me that "There is no CPU installed! There is no CPU installed!".

Therefore most likely it is the CPU that is bad.